user support analyst

Umbrella Consulting · Burnaby, BC · $36.60 hourly

Verdict

Umbrella Consulting is a verified legitimate ERP consulting firm with a reachable website, matching business and location details, and a dedicated careers page. However, the posting uses a generic Outlook email (umbrellaconsultingvancouver@outlook.com) for applications rather than a company domain, which is a moderate fraud signal. The job description itself is detailed and professional with specific NOC coding and comprehensive task lists, supporting legitimacy. The generic email domain is the primary concern, but strong employer verification and professional posting content keep overall risk in the low-to-medium range.

generic_email_domain+18
Contact email umbrellaconsultingvancouver@outlook.com uses free Outlook domain instead of company domain
web.locationMatch-5
Location (Burnaby, BC) matches verified company headquarters at 402-O-3999 Henning Dr
web.hasJobsListing-8
Company maintains a dedicated careers page indicating active hiring
websiteReachable-10
Official website https://www.umbrellaconsulting.ca is reachable and professional with dedicated careers page
detailed_job_description-12
Posting includes specific NOC code (22221), comprehensive task list, required skills, work conditions, and professional formatting
web.businessMatch-15
Employer verification confirms business match with legitimate ERP consulting firm Umbrella Consulting

Application flags (1)

Generic email domain

umbrellaconsultingvancouver@outlook.com

Employer checks

{
  "web": {
    "websiteUrl": "https://www.umbrellaconsulting.ca",
    "websiteReachable": "yes",
    "businessMatch": "match",
    "locationMatch": "match",
    "hasJobsListing": "yes",
    "applicationAddressType": "none",
    "confidence": 0.95,
    "summary": "Umbrella Consulting is a legitimate ERP consulting firm headquartered in Burnaby, BC at 402-O-3999 Henning Dr. Official website is reachable and professional. Company has a dedicated careers page. Location matches posting claim. No mailing address provided in posting (online application). All indicators suggest legitimate employer."
  }
}

Full description

Occupation (NOC): User support technicians (22221)
Location: Burnaby, BC
Salary: $36.60 hourly
Hours: Full-time
Term: Permanent
Workplace: [object Object]
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years,  or equivalent experience
Work setting: Consulting firm, Private company, corporation or industry, Private sector
Tasks: Give access to computer networks, Report on the performance of computer systems and networks, Respond to users experiencing difficulties with computer, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, Perform Web-server backup and recovery operations, Provide customer service, Manage incidents
Supervision: No supervision responsibility
Computer and technology knowledge: Security software, Multimedia software, Word processing software, Presentation software, Communication software, Project management software, Programming software, Database software, MS Office, MS Windows, Spreadsheet
Area of work experience: Quality assurance or control
Area of specialization: Project management
Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Handling heavy loads, Manual dexterity, Attention to detail, Ability to distinguish between colours, Sitting
Own tools/equipment: Cellular phone
Personal suitability: Accurate, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Initiative, Judgement, Organized, Team player, Ability to multitask, Time management, Honesty
Employment terms options: Shift
Experience: Experience an asset
Employment terms options: Day
How to apply:
By email: umbrellaconsultingvancouver@outlook.com