user support technician

Novagems Inc. · Abbotsford, BC · $31.00 hourly

Verdict

Novagems Inc. is a legitimate, verified software company with a functional website, confirmed Abbotsford location, and active job listings. The posting itself is detailed with specific NOC code, clear responsibilities, and realistic salary. However, the use of a generic Gmail domain (novagemsjobs@gmail.com) for job applications is a notable red flag, as legitimate employers typically use company-domain email addresses. This single concern prevents a lower score but is outweighed by strong verification signals.

generic_email_domain+18
Contact email is novagemsjobs@gmail.com, a free Gmail domain rather than company-domain email (e.g., jobs@novagems.com)
web.locationMatch-5
Company location verified in Abbotsford, BC; LinkedIn and business records confirm headquarters at 102-32615 South Fraser Way
web.hasJobsListing-8
Company actively maintains job listings and hires across multiple roles including web designers
posting_quality-8
Detailed job description with specific NOC code (22221), clear responsibilities, realistic salary ($31/hour), and defined experience requirements (1-2 years)
websiteReachable-10
Official website novagems.com is fully functional and reachable
web.businessMatch-15
Company name and website match confirmed; Novagems Inc. is a legitimate software development company with official website novagems.com

Application flags (1)

Generic email domain

novagemsjobs@gmail.com

Employer checks

{
  "web": {
    "websiteUrl": "https://novagems.com",
    "websiteReachable": "yes",
    "businessMatch": "match",
    "locationMatch": "match",
    "hasJobsListing": "yes",
    "applicationAddressType": "business",
    "confidence": 0.95,
    "summary": "Novagems Inc is a legitimate software development company headquartered in Abbotsford, BC (102-32615 South Fraser Way, Abbotsford, BC V2T 1X8). Official website novagems.com is fully functional. Company provides workforce management software for security, cleaning, and other industries. LinkedIn confirms Abbotsford location. Posting claims no mailing address (online application), so applicationAddressType is \"none\" per instructions. Company actively hires across multiple roles including web designers."
  }
}

Full description

Occupation (NOC): User support technicians (22221)
Location: Abbotsford, BC
Salary: $31.00 hourly
Hours: Full-time
Term: Permanent
Workplace: [object Object]
Education: College/CEGEP
Tasks: Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Supervise other technical support workers in this group, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, Manage incidents
Experience: 1 year to less than 2 years
How to apply:
By email: novagemsjobs@gmail.com