information technology (IT) support technician

Turtle Bay IT Services · Kelowna, BC · $23.00 to $27.00 hourly (to be negotiated)

Verdict

Turtle Bay IT Services is a verified, real IT company with a reachable website and confirmed business address in the Kelowna/Lake Country area. The posting is detailed, well-structured, and includes legitimate job requirements (certifications, technical skills, 2–3 years experience). The contact email is at the company's own domain (jobs@turtlebayit.com), and the salary range ($23–$27/hour) is reasonable for an IT support technician role in BC. No strong fraud signals are present; the only minor concern is the absence of a dedicated careers page on their website, which is common for smaller employers.

noCareerPage+5
No dedicated careers page found on company website, though they do post on Indeed and other job boards; minor friction point but common for smaller employers.
locationMatch-5
Company location (Lake Country, BC) matches posting claim (Kelowna, BC area); both are in the same regional market.
reasonableSalary-5
Salary range of $23–$27/hour is realistic for an IT support technician in BC with 2–3 years experience; no outlier red flags.
websiteReachable-10
Official website turtlebayit.com is reachable and describes the company as a substantive IT service provider.
companyDomainEmail-10
Contact email jobs@turtlebayit.com is at the employer's own domain, not a free consumer provider; this is normal and legitimate.
detailedJobDescription-10
Posting includes comprehensive task list, required certifications (CompTIA Security+, ITIL, MCSA), technical skills, and work conditions; consistent with legitimate IT support role.
businessMatch-15
Employer name and website verified as legitimate; Turtle Bay IT Services is a real managed service provider in the Okanagan area with confirmed business address and reachable website.

Application flags (0)

No application flags detected.

Employer checks

{
  "web": {
    "websiteUrl": "https://www.turtlebayit.com/",
    "websiteReachable": "yes",
    "businessMatch": "match",
    "locationMatch": "match",
    "hasJobsListing": "unknown",
    "applicationAddressType": "none",
    "confidence": 0.95,
    "summary": "Turtle Bay IT Services is a real, substantive IT company based in Lake Country, BC (near Kelowna). Official website turtlebayit.com is reachable and describes them as a managed service provider for small/medium businesses in the Okanagan area. Company address confirmed as 10447 Copper Hill Lane, Lake Country, BC V4V 2P3. Location matches posting claim (Kelowna/Lake Country area). No dedicated careers page found on their website, but they do appear on Indeed and other job boards. Posting provides no mailing address (application method not specified), so applicationAddressType is \"none\"."
  }
}

Full description

Occupation (NOC): User support technicians (22221)
Location: Kelowna, BC
Salary: $23.00 to $27.00 hourly (to be negotiated)
Hours: Full-time
Term: Permanent
Workplace: [object Object]
Education: College/CEGEP
Work setting: Computer hardware or software retailer/wholesaler, Help desk
Tasks: Give access to computer networks, Report on the performance of computer systems and networks, Respond to users experiencing difficulties with computer, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, Provide customer service, Manage incidents
Supervision: No supervision responsibility
Certificates, licences, memberships, and courses : CompTIA Security+ Certification, Information technology infrastructure library (ITIL) Certification, Microsoft Certified Solutions Associate (MCSA), Microsoft certified professional (MCP), Microsoft certified solutions associate (MCSA)
Computer and technology knowledge: Android, Information Technology Infrastructure Library (ITIL), iOS, MAC, Linux, Device drivers, Networking software, Networking hardware, Networking security, Extranet, Intranet, Internet, Servers, Desktop applications, Security software, Word processing software, Mac OS, MS Active Directory, MS Office, MS Windows, SharePoint, Spreadsheet, TCP/IP, Wireless networks
Transportation/travel information: Own transportation, Own vehicle, Valid driver's licence
Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Repetitive tasks, Attention to detail
Own tools/equipment: Cellular phone
Personal suitability: Accurate, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Initiative, Judgement, Organized, Team player, Ability to multitask, Time management, Honesty
Screening questions: Do you have experience working in this field?, Do you meet the language requirements listed in the job posting for the position (English or French)?
Other: Use of artificial intelligence
Experience: 2 years to less than 3 years
Employment terms options: Day
How to apply:
By email: jobs@turtlebayit.com