technical support supervisor

Celayix Inc. · Vancouver, BC · $100,000 to $130,000 annually (to be negotiated)

Verdict

Celayix Inc. is a legitimate, established software company with a verified website, matching business and location details, and an active careers page. The posting is detailed with specific responsibilities, reasonable salary range, and proper screening questions. The only minor concern is the use of a personal email domain (s.dhaliwal@celayix.com) rather than a corporate domain, which is a weak fraud signal but not uncommon for hiring contacts.

personal_email_domain+15
Contact email uses personal domain (s.dhaliwal@celayix.com) rather than corporate domain, though this is not uncommon for hiring contacts
hasJobsListing-5
Company maintains active careers page with open positions
locationMatch-10
Posting location (Vancouver, BC) matches company headquarters location (595 Howe Street, Vancouver)
websiteReachable-10
Company website (celayix.com) is fully functional and professional with active careers page
detailed_job_description-10
Posting includes specific NOC code, detailed task list, screening questions, and employment terms
businessMatch-15
Web verification confirms business name matches and company is legitimate, established software firm founded in 2000

Application flags (0)

No application flags detected.

Employer checks

{
  "web": {
    "websiteUrl": "https://www.celayix.com/",
    "websiteReachable": "yes",
    "businessMatch": "match",
    "locationMatch": "match",
    "hasJobsListing": "yes",
    "applicationAddressType": "none",
    "confidence": 0.95,
    "summary": "Celayix Inc. is a legitimate, established software company headquartered in Vancouver, BC (595 Howe Street). Founded in 2000, they develop employee scheduling and workforce management software. Website is fully functional and professional. Company has active careers page with open positions. No mailing address provided in posting (applicants apply online/email). Location matches claimed posting location."
  }
}

Full description

Occupation (NOC): User support technicians (22221)
Location: Vancouver, BC
Salary: $100,000 to $130,000 annually (to be negotiated)
Hours: Full-time
Term: Permanent
Workplace: [object Object]
Education: No degree, certificate or diploma
Tasks: Respond to users experiencing difficulties with computer, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Supervise other technical support workers in this group, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, Provide customer service, Manage incidents
Screening questions: Are you available to start on the date listed in the job posting?, Do you have experience working in this field?, Do you have the equipment you need to work from home (like internet and a workspace)?, Do you meet the language requirements listed in the job posting for the position (English or French)?
Other: Use of artificial intelligence
Employment terms options: Flexible hours
Experience: 3 years to less than 5 years
Employment terms options: To be determined
How to apply:
By email: s.dhaliwal@celayix.com