inbound customer service representative - contact centre

Milani Plumbing Heating & Air Conditioning Ltd. · Burnaby, BC · $20.00 to $24.00 hourly (to be negotiated)

Posted 2026-06-16 · Reviewed on 2026-09-09 · What do these ratings mean?

applies via www.milani.ca

Verdict

Milani Plumbing Heating & Air Conditioning is a long-standing Lower Mainland trades firm and the posting applies through its own company domain careers page (milani.ca/careers). The description carries detailed call-centre duties, a criminal record check, and reference requirements, all consistent with a real contact centre hire. Pay of $20-24/hr is market-normal and no flags fired.

market_normal_salary-5
$20.00 to $24.00 hourly for an inbound CSR
detailed_routine_duties-8
call centre experience required, criminal record check, reference required, itemized complaint-handling tasks
apply_on_company_domain-15
applies via https://www.milani.ca/careers/

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Full description

Occupation (NOC): Other customer and information services representatives (64409)
Location: Burnaby, BC
Salary: $20.00 to $24.00 hourly (to be negotiated)
Hours: Full-time
Term: Permanent
Workplace: [object Object]
Education: Secondary (high) school graduation certificate,  or equivalent experience
Tasks: Address customers' complaints or concerns, Answer inquiries and provide information to customers, Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services., Receive and log complaints, Maintain and manage digital database, Answer clients' inquiries and provide information
Type of experience: Call centre
Security and safety: Criminal record check, Reference required
Work conditions and physical capabilities: Attention to detail, Fast-paced environment, Tight deadlines, Work under pressure
Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Organized, Reliability, Team player, Ability to multitask, Quick learner
Experience: 1 year to less than 2 years
How to apply:
Online: https://www.milani.ca/careers/