Bilingual Pension Customer Service Representative

LifeWorks · Vancouver, British Columbia · $45,000 - $60,000 annually

applies via lifeworks.wd3.myworkdayjobs.com (workday)

Verdict

LifeWorks (TELUS Health) is a legitimate, well-established company with a real careers portal and strong web presence. The posting uses a known ATS provider and directs to a proper online application system. However, there is a notable geographic mismatch: the posting advertises a Vancouver position but the application link directs to a Toronto office, creating minor confusion about the actual job location. This inconsistency warrants a modest fraud signal, but the overall posting remains low-risk given the employer's legitimacy and professional application process.

web.locationMatch+15
Posting claims Vancouver, British Columbia location but application directs to Toronto office; geographic mismatch between advertised and actual location
websiteReachable-5
lifeworks.com website is reachable and functional
salary_reasonableness-5
$45,000–$60,000 annually is reasonable for a customer service representative role in Canada
web.hasJobsListing-8
Company has active careers portal with professional job listings
web.businessMatch-15
LifeWorks is a real, substantive company (now TELUS Health) with 10,000+ employees and 24,000+ clients globally; verified as legitimate employer
ats_known_provider-25
Application uses Workday (lifeworks.wd3.myworkdayjobs.com), a major, legitimate ATS platform

Application flags (1)

Known ATS provider

lifeworks.wd3.myworkdayjobs.com

Employer checks

{
  "web": {
    "websiteUrl": "https://lifeworks.com/en",
    "websiteReachable": "yes",
    "businessMatch": "match",
    "locationMatch": "mismatch",
    "hasJobsListing": "yes",
    "applicationAddressType": "none",
    "confidence": 0.95,
    "summary": "LifeWorks (now TELUS Health) is a real, substantive company providing HR services and pension/benefits administration. Headquartered in Toronto, Ontario (not Vancouver). The posting claims Vancouver location but directs to Toronto office. Company has active careers portal at lifeworks.wd3.myworkdayjobs.com. No mailing address provided in posting (online application only). Real company with 10,000+ employees serving 24,000+ clients globally."
  }
}

Full description

Occupation (NOC): Other customer and information services representatives (64409)
Location: Vancouver, British Columbia
Salary: $45,000 - $60,000 annually
Hours: Full-time
How to apply:
Online: https://lifeworks.wd3.myworkdayjobs.com/External/job/Toronto-Ontario-Canada/Bilingual-Pension-Customer-Service-Representative_R-21972